Contact Us

We love hearing from you so please get in touch if you have any queries or questions regarding lessons, pottery, gift options or are thinking of visiting us and we will make sure the kettle is on!

In doing so, you are giving permission for us to add you to our email list where we will keep you up to date on events, new products...don't worry we promise not to bombard you...

Penrhiw Pottery, 
GEMA Services, Penrhiw Mine, Ystumtuen, Wales,
SY23 3AE
penrhiwpottery@gmail.com   |    tel: 07496 261770  /  07496 261366
Photography by Naomi Campbell Photography
Short film by Thomas Howitt

SHIPPING POLICY

All products are shipped either through Royal Mail or a Courier depending where you are.

We aim to send all parcels out between 3-5 working days.

If you have an urgent order please contact us and we can arrange express delivery at an additional cost.

The shipping costs are relevant to the UK only, if you would like to order something please get in contact for a price, we often ship to Jersey, Channel Islands.

RETURN & EXCHANGE POLICY

We take great pride in packaging our pottery well. However we do understand that packages are sometimes not handled with care.

If in the unlikely situation that your package arrives damaged, please send us a photograph within 48 hours of receiving it, including the box, so we can approach the relevant courier.

We will endevour to send you a replacement withing 3-5 working days if stock allows. If your item has sold out, we will either make you a new one or arrange an alternative.

We can not be responsible for any breakages after the product has reached you.

Our pottery is hand made, stoneware, so although very strong can be broken, it is to be handled with due care.

All products are dishwasher safe and food safe.

 
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